The spirit of OMOTENASHI is the reason for the the amazing service one gets at our store. We aim to serve our customer with 100% satisfaction, from customer service to product delivery and pro-sales.
WW stands behind our products with a 100% money back guarantee, no questions asked. If one of our products doesn’t work for a customer for any reason, they can simply send the product back to us and we will refund 100% of their purchase price.
We have a dedicated in-house customer service team available by phone, email and live chat. Representatives can be reached by phone at +81 (0) 6-4560-4070, Monday-Friday from 8:00 AM to 7:00 PM CST and on Saturdays from 10:00 AM to 4:00 PM CST.