Part Replacement
If any parts are broken or missing during assembly, we are happy to replace them for free.
Please email us at info@coolsify.com and inform us of the following
1. Order Number
2. Product Name
3. Replacement Part code and quantity (Please refer to the instructions page e.g. A1*1+B2*3)
4. Image of replacement part from the instructions page (To ensure that the parts we send are correct, please circle the parts in the Instructions and send a photo of it.)
On the other hands, we recommend that you first try to repair the damaged part with glue - in most cases, this should be enough to fix the problem. If the part(s) are not easily repairable or have been lost, please feel free to contact us for a replacement, and your new part(s) will be delivered within 2-3 weeks.